Data protection statement

1. Introduction

We, Substanz Team GmbH, Viktoriastrasse 5, 80803 Munich, Germany, are committed to protecting your personal data and respecting your privacy. This Data Protection Statement outlines how we handle your personal information in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

2. Data Controller

The data controller responsible for the processing of personal data on this website is:

Substanz Team GmbH
Viktoriastrasse 5
80803 Munich
Germany
Email: info@substanz.team

3. Collection and Processing of Personal Data

We collect and process personal data when you use our ecommerce shop, register on our website, make a purchase, or contact us. The types of data we collect include:

  • Contact Information: Name, address, email address, phone number

  • Account Information: Username, password

  • Order Information: Payment details, billing address, order history

  • Usage Data: IP address, browser type, access times, referring URL

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract (Art. 6(1)(b) GDPR): Processing is necessary for the performance of a contract to which you are a party.

  • Consent (Art. 6(1)(a) GDPR): You have given consent to the processing of your personal data for specific purposes.

  • Legitimate Interests (Art. 6(1)(f) GDPR): Processing is necessary for the purposes of our legitimate interests, provided these are not overridden by your interests or fundamental rights.

  • Legal Obligation (Art. 6(1)(c) GDPR): Processing is necessary for compliance with a legal obligation to which we are subject.

5. Use of Personal Data

We use your personal data for the following purposes:

  • Processing and fulfilling orders

  • Managing your account

  • Providing customer support

  • Sending order confirmations and updates

  • Improving our website and services

  • Marketing and promotional communications (with your consent)

6. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal data to third parties, except in the following cases:

  • Service Providers: We may share your data with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your data confidential.

  • Legal Requirements: We may disclose your data if required by law or in response to valid requests by public authorities.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements. After that period, we will delete or anonymize your data.

8. Your Rights

You have the following rights regarding your personal data:

  • Access (Art. 15 GDPR): You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and information.

  • Rectification (Art. 16 GDPR): You have the right to obtain the rectification of inaccurate personal data concerning you.

  • Erasure (Art. 17 GDPR): You have the right to obtain the erasure of personal data concerning you.

  • Restriction of Processing (Art. 18 GDPR): You have the right to obtain the restriction of processing of your personal data.

  • Data Portability (Art. 20 GDPR): You have the right to receive the personal data concerning you in a structured, commonly used, and machine-readable format.

  • Objection (Art. 21 GDPR): You have the right to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you.

  • Withdrawal of Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise these rights, please contact us at info@substanz.team.

9. Changes to This Data Protection Statement

We may update this Data Protection Statement from time to time. We will notify you of any changes by posting the new Data Protection Statement on our website. You are advised to review this Data Protection Statement periodically for any changes.

10. Contact Information

If you have any questions about this Data Protection Statement or our data protection practices, please contact us at:

Substanz Team GmbH
Viktoriastrasse 5
80803 Munich
Germany
Email: info@substanz.team

Last updated: September 30, 2024